Plum is looking for an Account Manager to manage diverse accounts end-to-end, drive retention and revenue, and deliver exceptional customer experiences. Based in Mumbai after 6 months of training in Bangalore. Backed by Tiger Global.

About the Company

Plum is an InsurTech startup on a mission to become the most trusted and loved insurance and healthcare provider for people and companies in India. Founded by Saurabh and Abhishek, Plum identified a massive opportunity in a ₹100,000+ crore premium industry growing at 20%+ CAGR over two decades, yet plagued by poor customer experience. Over the past five years, Plum has onboarded over 4,000 companies, covering 700,000+ lives, including 20 Indian unicorns, and boasts an NPS more than double the industry average. Backed by Tiger Global and Peak XV Partners, the company aims to serve 10 million lives by FY2030. Plum’s Account Management team operates with core principles: disrupting the industry by raising the customer experience bar, learning from a diverse customer base ranging from large global capability centres to niche aerospace enterprises, and fostering a culture of internal growth—all current team leaders started as individual contributors within the last 2-3 years and now manage businesses over ₹20 crore in premiums.

Role Overview

Having achieved product-market fit, Plum is transitioning from a startup to a scale-up and seeks outstanding Account Managers who have consistently delivered high customer satisfaction, thrive in full ownership, and are hungry to smash targets. This role is for builders, hackers, and hustlers who want to run a mini-business of their own. The position will be based in Bangalore for the first six months for training, after which it will transition to Mumbai as the permanent base location.

Key Responsibilities

• Manage a diverse set of accounts end-to-end, taking 100% accountability for all outcomes—including escalations, relationship building, retention, and revenue.
• Develop a deep understanding of Plum’s products and collaborate with cross-functional teams to improve internal processes.
• Drive cross-selling and secure customer referrals to build your own book of business after establishing credibility.
• Ensure strong adherence to SLAs and processes while solving complex customer problems with a hustle mentality.
• Learn from a wide range of customers—from fast-growing startups to large enterprises—and apply insights to raise the bar on quality of work and customer delight.

Tech Stack

• CRM and customer management tools (e.g., Salesforce, HubSpot, Zoho)
• Collaboration and communication platforms (e.g., Slack, Zoom, Microsoft Teams)
• Data analysis and reporting tools (e.g., Excel, Google Sheets, Looker, Power BI)
• Insurance industry software and process automation tools
• Project management systems (e.g., Asana, Jira, Trello)

3-5 years of B2B sales experience in a customer-facing role. Strong verbal and written communication skills. High numeric ability, customer empathy, and ownership. Problem-solving mindset with the ability to unblock customers. Experience working cross-functionally and adhering to SLAs and processes.

Health insurance, life insurance, and other standard benefits.