Drive AI funnel for enterprise sales as a pre-sales professional with strong AI expertise, partnering with sales teams to convert opportunities into order booking.

About the Company

Rapyder Cloud Solutions is an agile, innovative company that makes Cloud work for businesses. With a young and passionate team, Rapyder specializes in Cloud Computing Solutions, Big Data, Marketing & Commerce, DevOps, and Managed Services. They are a leading provider of Strategic Cloud Consulting, delivering seamless, secure, and scalable solutions. Headquartered in Bangalore with sales and support offices in Delhi and Mumbai, Rapyder helps customers reduce costs, streamline business processes, and gain competitive advantages.

Role Overview

As an AI Customer Success Manager, you will be a commercially sharp tech-sales professional with real AI expertise. This is a pre-sales role that works as an extension of the Enterprise Sales team. You will own the AI funnel within enterprise accounts, working alongside Account Managers and Solution Architects. Your mission is to uncover and qualify AI use cases, keep deals moving, and clear blockers so that every AI opportunity converts to order booking faster. If you have sales drive, understand how AI creates business value, and enjoy being a force multiplier behind a sales team, this role is for you.

Key Responsibilities

• AI Funnel Support for Enterprise Sales: Build, track, and progress the AI pipeline within accounts. Identify AI opportunities, qualify leads, run regular pipeline reviews, and help convert the funnel to order booking.
• Account Mining & Use-Case Identification: Join account planning to map customer priorities to AI use cases (GenAI, Agentic AI, AI/ML), spot whitespace, and bring AI conversations into existing relationships.
• Opportunity Qualification & Deal Support: Participate in discovery calls to assess business pain, budget, stakeholders, and timelines. Recommend next steps, win themes, and engagement plans.
• Use-Case Selling & Business Cases: Articulate AI value propositions, ROI, and business cases for CXOs and business heads. Support Sales in positioning Rapyder’s AI offerings and accelerators.
• Proposal, Pricing & Closure Support: Coordinate proposals, SOWs, and pricing inputs with Solution Architects. Support Sales through negotiation, approvals, and closure.
• Funnel Governance & Reporting: Keep opportunity data accurate in CRM, flag risks and stalled deals early, and share AI pipeline, conversion, and forecast insights with AI Practice leadership.
• Handover & Customer Success: Ensure smooth handover to Delivery, track early customer satisfaction, and help Sales identify follow-on and expansion opportunities.
• Partner Ecosystem Play: Leverage AWS, Microsoft, and partner programs (co-selling, funding, credits, joint events) to accelerate deals.
• Market Intelligence & Enablement: Track AI platform updates and competitor offerings. Enable Sales with talk tracks, battle cards, case studies, and demand-generation support.

Tech Stack

• Cloud Platforms: AWS (Bedrock, SageMaker), Azure (AI Foundry, Copilot)
• AI/ML Concepts: LLMs, RAG, AI Agents, Generative AI, Agentic AI
• CRM & Tools: Zoho CRM (or similar)
• Partner Programs: AWS MAP, POC funding, Microsoft co-sell
• Other: Cloud consulting, managed services environments

3-5 years in tech sales/pre-sales/sales support for cloud/AI solutions; solid understanding of AI/GenAI concepts (LLMs, RAG, AI agents); consultative selling skills; experience with enterprise sales cycles; proficiency in CRM tools (Zoho); Bachelor's in Engineering, CS, Business or related field (MBA plus).

Opportunity to work with cutting-edge AI technologies, collaborate with top cloud partners (AWS, Azure), and drive high-impact enterprise deals.