Join eClerx as an Associate Process Manager to oversee and optimize business processes in a dynamic financial services environment. This role offers an opportunity to drive efficiency and support operational excellence in a leading BPO firm.

eClerx is seeking a motivated Associate Process Manager to join our team in Chandigarh, India. In this role, you will be responsible for analyzing, designing, and improving business processes to enhance operational efficiency within our financial services operations. You will collaborate with cross-functional teams to identify bottlenecks, implement process improvements, and ensure compliance with industry standards.

Key responsibilities include:

• Conducting process audits and gap analysis
• Developing and documenting standard operating procedures
• Monitoring key performance indicators and reporting on process metrics
• Facilitating training sessions for team members on new processes
• Driving continuous improvement initiatives using methodologies like Kaizen or Six Sigma

The ideal candidate thrives in a fast-paced environment, possesses a keen eye for detail, and is passionate about optimizing workflows to deliver superior results. This position offers exposure to global clients and ample opportunities for career growth in the BPO sector.

• Bachelor's degree in Business Administration, Finance, or a related field
• 1-3 years of experience in process management or operations
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office Suite and process mapping tools
• Excellent communication and stakeholder management abilities
• Knowledge of Lean Six Sigma principles is a plus

• Competitive salary with performance incentives
• Comprehensive health insurance coverage
• Opportunities for professional development and training
• Flexible work arrangements including remote options
• Employee wellness programs and gym memberships
• Generous paid time off and holiday benefits