Execute defined business processes and workflows ensuring accuracy, timeliness, and SLA compliance in a 24/7 environment.

About the Company

BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. The company holds several engineering patents, is recognized with industry awards, and maintains a net promoter score that is 2x the industry average. BETSOL’s open-source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 80% savings in total cost of ownership (TCO) and best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers. The office is located in the vibrant backdrop of Bangalore, India, with a second office in Broomfield, Colorado. BETSOL takes pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities.

Role Overview

The Business Process Analyst is responsible for executing defined business processes and day-to-day workflows in line with client instructions and standard operating procedures (SOPs). The role focuses on accurate data processing, transaction management, and documentation review while meeting turnaround times, service-level agreements (SLAs), and productivity and quality targets. The ideal candidate is detail-oriented, communicates effectively, and can work with minimal supervision in a fast-paced, 24/7 environment.

Key Responsibilities

• Follow clearly defined business processes, workflows, and SOPs as instructed by clients or internal teams.
• Complete assigned tasks within specified turnaround times and without errors.
• Ensure accuracy, completeness, and consistency in data processing, transaction management, documentation review, and other work outputs.
• Update trackers and logs regularly and accurately to reflect completed work.
• Adhere to SLA timelines and comply with organizational and client-specific standards, policies, and procedures.
• Meet or exceed daily and weekly productivity and quality targets.
• Communicate task status, clarification requests, and issues to team leads or supervisors.
• Report issues, delays, and discrepancies promptly.
• Respond professionally to common customer inquiries and requests.
• Participate in team meetings and required training sessions.

Tech Stack

• MS Office Suite (Excel, Word, Outlook) – for data tracking, reporting, and communication.
• Data entry tools and basic database systems (implied through tracking logs).
• CRM systems (good to have) – not explicitly required but beneficial.
• Standard business communication tools (email, chat, ticketing systems).
• Typing proficiency: minimum 35 wpm with 100% accuracy.

Graduate in any discipline, excellent English communication, typing speed 35 wpm with 100% accuracy, strong attention to detail, ability to follow SOPs, and work in a fast-paced 24/7 setup.

5 working days per week with rotational offs, employee-centric culture, health insurance, competitive salary, 401K, volunteer programs, scholarship opportunities, fitness center, cafe, recreational facilities.