Join Metro Global Solution Center as a Campaign Operations Specialist, coordinating marketing campaigns across multiple countries.

About the Company

Metro Global Solution Center (MGSC) serves as the internal solution partner for METRO, a €29.8 billion international wholesaler with a powerful presence across 31 countries through 661 stores and a dedicated workforce of 93,000 globally. Based in Pune, India, as well as in Düsseldorf, Germany, and Szczecin, Poland, MGSC provides IT and business operations support in over 34 countries. Over the past decade, MGSC has established itself as a leader in customer focus, digital solutions, and sustainable business practices, processing over 18,000 transactions daily while delivering services driven by quality and efficiency.

Role Overview

The Campaign Operations Specialist will play a critical operational role, acting as a partner to Country Coordinators within METRO's online marketplace. This position is essential in orchestrating and executing daily operational tasks needed for successful marketing campaigns. By ensuring efficient campaign delivery, this role allows Country Coordinators the bandwidth to concentrate on strategic planning and market engagement efforts.

Key Responsibilities

Operational

• Coordinate the comprehensive execution of marketing campaigns across various countries, ensuring they are delivered on time and effectively.
• Manage campaign workflows utilizing Jira or other relevant management tools, from ticket creation to task allocation and status tracking.
• Maintain detailed campaign schedules, trackers, and critical operational documentation.
• Collaborate in preparing and publishing campaign assets, which include homepage banners, landing pages, and digital newsletters.
• Oversee updates to CMS platforms such as Storyblok, ensuring content creation and publication align with campaign schedules.
• Gather inputs from multiple stakeholders including Country Coordinators, Vendor Management, and Design teams to ensure campaigns are fully prepared for launch.
• Monitor campaign milestones, identify potential delivery risks, and proactively address issues as they arise.
• Conduct quality checks on campaign materials before they go live and maintain meticulous campaign documentation.

Collaboration

• Work closely with Country Coordinators to support effective campaign execution while allowing them to focus on commercial and strategic initiatives.
• Facilitate communication and alignment across various departments and coordinate stakeholder meetings throughout the campaign lifecycle.
• Assist with knowledge transfer and onboarding for new markets and their specific campaign processes.

Tech Stack

• Project Management Tools: Jira, Confluence
• Content Management: Storyblok
• Analytics Tools: Microsoft Excel (including formulas and Pivot Tables), Power BI (knowledge is a plus)

The Campaign Operations Specialist position is ideal for professionals eager to drive impactful marketing campaigns within a global framework while working with cross-functional teams to enhance the operational quality and effectiveness of marketing initiatives.

• Bachelor's degree in Marketing, Business Administration, Communications, Project Management, or related discipline.
• Master's degree is preferred.
• 5+ years of experience in Campaign Operations, Marketing Operations, Project Coordination, Digital Marketing, or related fields.
• Experience in coordinating cross-functional marketing projects with multiple stakeholders.
• Preferred experience in retail, wholesale, or FMCG environments.
• Proficient in Jira, Confluence, or similar project management tools.
• Familiarity with CMS platforms like Storyblok and digital marketing ecosystems.
• Strong MS Excel skills (formulas and Pivot Tables); Power BI experience is an advantage.
• Excellent organizational, planning, and prioritization skills.
• Professional fluency in English; strong communication and stakeholder management skills.
• Attention to detail and ability to manage multiple activities concurrently.
• Problem-solving mindset and proactive approach.

• Competitive salary package.
• Opportunity to work in a dynamic and evolving international environment.
• Professional development and training programs.
• Diverse and inclusive workplace culture.