Manage client accounts, ensuring successful execution of advertising campaigns while driving performance improvements.

About the Company

AudienceConnect, developed by DangleAds Technologies, is an innovative AI-powered omnichannel Demand Side Platform (DSP) focusing primarily on programmatic advertising across mobile, connected TV (CTV), and display mediums. We serve a diverse range of clientele in the BFSI and retail sectors within India and the MENA region, partnering with renowned brands such as Kotak and the Reliance Group. What sets us apart is our unique data layer, Appography, which utilizes installed app signals to build audience segments—offering targeting capabilities that clients can't find elsewhere.

Role Overview

As a Client Servicing Manager, you will have end-to-end ownership of a portfolio of brand and agency accounts. This dynamic role requires strong inter-personal skills to ensure that campaign objectives are met and that all communications are clear and effective. You will act as the vital link between the client and our internal teams, transforming client goals into actionable plans while driving campaign successes.

Key Responsibilities

• Own and manage 5 to 8 client accounts, acting as the single point of contact for all briefs, updates, and problem-resolution.
• Convert client objectives into precise, executable briefs for the AdOps, creative, and analytics teams.
• Monitor daily campaign performance and pacing—identifying and mitigating under-delivery or performance issues proactively.
• Prepare and deliver insightful weekly performance reports along with comprehensive quarterly business reviews.
• Collaborate with AdOps and analytics during optimization sessions, confidently discussing metrics such as CTR, VTR, viewability, and CPM/CPI rates.
• Maintain commercial hygiene by overseeing insertion orders (IOs), purchase order (PO) tracking, and invoicing coordination as well as ensuring timely collections.
• Identify upsell and renewal opportunities within existing accounts and effectively communicate these to the sales team.
• Keep the Customer Relationship Management (CRM) system current, documenting call notes, commitments, and timelines.

Tech Stack

• Programmatic Advertising Systems (e.g., DSPs like DV360, The Trade Desk)
• Analytics and reporting tools
• Excel (advanced capabilities)
• Familiarity with Mobile Measurement Partners (MMPs) and CTV campaigns

The ideal candidate will possess 3 to 5 years of experience in client servicing or account management, preferably in industries related to DSPs or digital media agencies. A strong command of programmatic advertising terminology and principles is essential. Furthermore, a graduate or postgraduate education is preferred, although relevant experience will take precedence over formal qualifications. If you are looking for an opportunity to influence client campaigns directly while developing your career in a rapidly evolving digital landscape, we invite you to apply for this exciting role.

• 3–5 years experience in client servicing or account management (DSP, ad network, publisher, or digital/media agency)
• Strong understanding of programmatic advertising terms (DSP, SSP, impressions, fill rate, attribution)
• Proficiency in Excel (pivot tables, campaign reports)
• Excellent presentation skills to stakeholders (marketing managers, agency planners)
• Ability to manage multiple accounts and deadlines effectively
• Graduate or postgraduate in any discipline.

• Direct ownership of named accounts
• Clear path for career advancement to Account Director / Team Lead
• Exposure across product, data, and sales teams
• Paid time off