Join a dynamic team as a Customer Service Executive at a creative eCommerce firm focused on social impact, providing exceptional customer support and managing marketplace operations.

About the Company

The Plated Project is a unique and innovative brand that blends art, commerce, and social impact. Headquartered in Mumbai, the brand collaborates with global artists to create limited-edition products, with the aim of supporting noble causes. To date, the initiative has sponsored over 750,000 meals for the less privileged, positioning itself as an artful force for change and garnering recognition from prestigious media outlets like Forbes and The Guardian.

Role Overview

We are seeking a motivated and customer-focused Customer Service Executive to join our team based in Mumbai. This full-time role is crucial as you will be the first point of contact for our customers, helping to enhance customer satisfaction and operational efficiency within our eCommerce platform. The ideal candidate will bring 1-3 years of experience in customer service or online marketplace operations and will play a key role in managing customer interactions and product listings.

Key Responsibilities

1. Customer Service & Support

   • Be the primary point of contact for customer inquiries via multiple channels including email, chat, WhatsApp, social media, and phone.
   • Address customer queries, complaints, and order-related issues, including refunds, tracking, returns, and replacements.
   • Handle escalations professionally to ensure a satisfactory customer experience.

2. Product Listings & Marketplace Management

   • Oversee product listings on the company website and various e-commerce platforms such as Amazon and Flipkart.
   • Actively monitor customer reviews and feedback, responding promptly to any issues that arise.
   • Track orders and shipments to ensure timely delivery to customers.

3. Process Improvement

   • Identify opportunities for process enhancements to boost efficiency within customer service operations.
   • Stay updated on industry trends and best practices to continuously elevate the customer service experience.

• 1-3 years of experience in customer service, ideally in an e-commerce environment.
• Familiarity with platforms such as Shopify, WooCommerce, Amazon Seller Central, and Flipkart Seller Hub.
• Excellent communication and problem-solving skills.
• Basic analytics and reporting skills (Google Sheets, Excel, or marketplace dashboards).
• Ability to commute or relocate to Mumbai, Maharashtra.

• Competitive salary of ₹18,000 - ₹20,000 per month.
• Opportunity to contribute to social causes through work.
• Exposure to innovative practices recognized on platforms like Shark Tank India.
• Dynamic and supportive work environment.