Join a leading online real estate marketplace as a Customer Success Associate to enhance client relationships and drive customer satisfaction.

About the Company

Houzeo is a vibrant 100% online real estate marketplace, revolutionizing the way homes are bought and sold. Founded in Manhattan, New York, with operational bases in Charlotte, North Carolina, and Mumbai, India, Houzeo leverages cutting-edge technology to streamline the home selling process. The company allows users to list properties for a flat fee and provides various innovative tools to enhance the user experience. The vision is led by founder Amit Dhameja, whose extensive background in finance and technology plays a crucial role in driving the company’s growth and success.

Role Overview

As a Customer Success Associate at Houzeo, you will be at the forefront of enhancing customer experiences across their real estate journey. This role is designed for someone who is passionate about building long-term client relationships, solving problems, and mentoring team members. You will be responsible for managing strategic accounts and ensuring a seamless transition from project initiation to completion.

Key Responsibilities

• Manage Strategic Accounts: Own relationships with key customers, focusing on satisfaction and renewals to drive long-term loyalty.
• Drive Revenue Growth: Identify opportunities for upselling and cross-selling to maximize client value.
• Client Interaction: Regularly engage with clients to align their goals with Houzeo’s offerings and strengthen partnerships.
• Mentorship: Provide guidance and coaching to junior team members, fostering their professional development.
• Measure Results: Track the value delivered to clients and support continuous improvements in service delivery.
• Deliver Beyond Expectations: Identify and share best practices within the team to enhance overall performance and customer satisfaction.

Tech Stack

• Real-time billing systems
• Advanced CRM solutions
• AI-driven chatbots and calling software

Salary

₹83,333 - ₹45,833 per month

• Proven experience in customer success or account management.
• Strong communication skills with a neutral/US accent.
• Knowledge of managed services and project delivery.
• Experience with diverse client engagements.
• Ability to expand accounts and advocate for clients.
• Adaptability in fast-paced environments.
• Collaborative mindset and strong problem-solving abilities.

• Flexible schedule
• Paid sick time
• Provident Fund
• Remote-friendly workspace on weekends
• Opportunities for cross-functional collaboration
• Data-driven culture focusing on continuous improvement