Customer Success Associate needed at Houzeo India to manage strategic customer accounts, drive revenue growth, mentor team members, and work with cutting-edge CRM and AI tools. Based in Thane, Mumbai.

About the Company

Houzeo is a 100% online real estate marketplace that revolutionizes the home selling and buying experience. From listing to closing, Houzeo’s technology makes the entire process seamless and efficient. Founded in Manhattan, New York, with additional offices in Charlotte, North Carolina (USA), and Mumbai, India, Houzeo is led by founder Amit Dhameja—an Ivy League MBA with a background in finance, real estate, and tech. The company is a profitable startup and has grown a comprehensive product universe including Houzeo IntelliList Listing, Houzeo Showings, Houzeo Offers, Houzeo DigiTransact, Houzeo Dream Homes, a mobile app, and various calculators (Home Worth, Mortgage, Closing Costs). The Operations Team powers Sales, Concierge, Customer Support, Vendor Relations, and Billing, making it the heartbeat of Customer Success.

Role Overview

We are seeking a Customer Success Associate to join our Operations Team in Mumbai. In this role, you will own relationships with key customers, ensuring their satisfaction and renewals while driving revenue growth through upsell and cross-sell opportunities. You will mentor junior team members, interact directly with clients, and provide strategic guidance to enhance the customer experience. This role is ideal for someone who thrives on solving complex challenges, building long-term relationships, and leading by example. You will work with a remote-friendly setup during weekends and master a sophisticated ecosystem of real-time billing systems, advanced CRMs, and AI-driven tools.

Key Responsibilities

• Manage strategic accounts: own relationships with key customers, ensuring satisfaction and renewals.
• Drive revenue growth: identify upsell and cross-sell opportunities to maximize long-term value.
• Go beyond expectations: spot new ways to deliver impact and share best practices across the team.
• Be client-facing: regularly interact with customers to align goals and strengthen partnerships.
• Mentor and coach: guide junior team members to help them grow into senior roles.
• Ensure results: measure value delivered and support continuous improvement.
• Collaborate cross-functionally with Finance, Operations, and Tech teams.
• Manage billing and customer support escalations as needed.

Tech Stack

• CRM platforms (e.g., Salesforce or similar) for customer relationship management
• Real-time billing systems for subscription and transaction management
• AI-driven chatbots and calling software for customer interaction
• Data analytics tools (e.g., Excel, Looker, Tableau) for reporting and insights
• Project management and collaboration tools (e.g., Slack, Jira, Asana)

What We Offer

• Enjoy a remote-friendly workspace during the weekends
• Master a sophisticated ecosystem featuring real-time billing systems, advanced CRMs, and cutting-edge AI-driven chatbots and calling software
• Opportunities to work cross-functionally with Finance, Operations, and Tech teams
• Data-driven culture focused on automation, accuracy, and continuous improvement
• Monthly team-building activities and performance recognition initiatives
• Provident Fund benefits
• Full-time, permanent position

• Proven relationship builder with experience managing client relationships and handling tough situations
• Strong communication in English with a neutral/US accent and experience handling international clients, especially in the U.S. market
• Solid grasp of managed services and project delivery
• Versatile client experience across industries and business sizes
• Track record of expanding accounts and turning clients into long-term advocates
• Ability to shift strategies quickly and prioritize in a fast-paced environment
• Commercial savviness: understand revenue retention and growth while protecting margins
• Collaborative spirit with ability to break silos and inspire cross-functional teams
• Active listening and creative problem-solving skills
• Empathetic communicator balancing business goals with customer satisfaction
• Strong troubleshooting skills with a methodical approach
• Experience in international voice process (preferred)
• Willingness to work from office in Thane, Wagle Estate (US process hours)

Provident Fund