We are looking for Customer Support Executives and Telesales Executives to handle customer interactions through voice calls and provide excellent customer service or generate sales conversions, depending on the assigned process. The ideal candidate should have good communication skills, strong customer-handling abilities, and the willingness to work in a target-driven environment.

About the Company

Digitide Solutions Ltd. is an AI-first digital transformation and Business Process Management (BPM) company providing customer experience, business process, and technology-enabled solutions to enterprises. The company operates across industries including BFSI, Telecom, Retail, and E-commerce through voice, non-voice, sales, and customer support operations.

Role Overview

We are looking for Customer Support Executives and Telesales Executives to handle customer interactions through voice calls and provide excellent customer service or generate sales conversions, depending on the assigned process. The ideal candidate should have good communication skills, strong customer-handling abilities, and the willingness to work in a target-driven environment. This role involves handling inbound and outbound calls professionally, understanding and resolving customer queries, and meeting quality and productivity standards. For telesales, it includes making outbound calls, explaining products and services, generating leads, and achieving sales targets. The role offers exposure to both domestic and international voice processes, with rotational shifts based on business requirements.

Key Responsibilities

Customer Support – Voice Process

• Handle inbound and outbound customer calls professionally.
• Understand and resolve customer queries, complaints, and service requests.
• Provide accurate information about products and services.
• Maintain a high level of customer satisfaction.
• Record customer interactions and update information in CRM systems.
• Escalate unresolved issues to the appropriate department.
• Meet quality, productivity, and performance standards.
• Follow company policies, processes, and compliance guidelines.

Telesales Process

• Make outbound calls to prospective and existing customers.
• Explain products, services, offers, and benefits clearly.
• Generate leads and convert prospects into customers.
• Achieve assigned sales targets.
• Cross-sell and upsell products or services when required.
• Build and maintain positive customer relationships.
• Follow up with customers to improve conversions.
• Maintain accurate customer records in CRM systems.

Tech Stack

• MS Office (Word, Excel, PowerPoint)
• CRM systems (Salesforce, Zoho, or similar)
• Voice communication tools (dialer systems, VoIP)
• Basic computer proficiency
• Database management for customer records
• Communication tools (email, chat, softphones)

Good verbal and written communication skills. Strong customer-handling and listening abilities. Customer-focused and solution-oriented approach. Ability to work in a target-driven environment. Good interpersonal and relationship-management skills. Positive attitude and willingness to learn. Ability to handle pressure and multitask. Basic knowledge of MS Office and CRM systems is an advantage. Graduate in any discipline preferred; undergraduates may be considered based on process requirements; 12th-pass candidates may be eligible for selected processes. Freshers and experienced candidates can apply. Previous experience in BPO, customer support, telecalling, telesales, voice process, or BFSI will be an added advantage. Good communication skills in English; Hindi and regional language proficiency will be an added advantage.

Opportunity to work in an AI-first BPM organization. Exposure to customer experience and digital operations. Opportunity to work across multiple industries. Structured learning and career development opportunities. Experience working with enterprise clients and business processes. Career growth path from Customer Support Executive to Operations Manager.