Escalation engineer role focused on resolving complex developer experience issues, optimizing CI/CD pipelines with AI-driven automation, and enhancing developer productivity at Dell Technologies in Bangalore.

ISG TechOps team includes DevSecOps, LabOps and services, and IT software and tools as well as Strategy and Transformation. We are seeking a passionate and skilled team of individuals who will focus on improving developer workflows and identifying opportunities to enhance the overall developer experience at scale. This team will work within our established Scrum framework and leverage existing tools to drive meaningful improvements and standardization of SDLC for our engineering organization.

Join us to do the best work of your career and make a profound social impact as a DevEx DevOps-Escalation Engineer 2 our Tech Ops Team in Bangalore, India.

What you’ll achieve

As a DevEx DevOps-Escalation Engineer in the Developer Experience (DevEx) team within Infrastructure Solutions, you'll focus on enhancing developer productivity and satisfaction. Key responsibilities include swiftly resolving complex developer experience issues, optimizing CI/CD pipelines with AI-driven automation, collaborating across teams to improve tooling adoption, and proactively addressing recurring problems through intelligent monitoring and automation.

You will:

• Serve as the key escalation resource for technical issues impacting developer workflows, pipelines, and automation frameworks.
• Troubleshoot, debug, and resolve critical incidents impacting software delivery and developer tooling.
• Develop, maintain, and enhance automation scripts and tools to optimize build, test, and deployment processes.
• Collaborate with cross-functional teams including developers, SREs, and platform engineers to promote best practices and reliability.
• Document escalation procedures, automation workflows, and troubleshooting guides for knowledge sharing.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 3+ years of experience in escalation support, DevOps, or automation engineering focused on developer experience.
• Proficient scripting and programming skills in Python, Bash, Groovy, or similar.
• Hands-on experience with CI/CD tools (Jenkins, Github actions, Artifactory), source control systems (Git).
• Knowledge of Docker containerization and Kubernetes orchestration, including pod and cluster management.
• Skilled in root cause analysis, technical escalation management, and effective communication. Provide Escalation/Technical Support from Sunday-Thursday.

Desirable Requirements

• Experience using AI-driven automation tools to optimize CI/CD pipelines and improve incident response.
• Familiarity with AI-based monitoring, anomaly detection, and predictive analytics.

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 31 Oct 2025

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

**Job ID:**R278697

Essential Requirements

• 3+ years of experience in escalation support, DevOps, or automation engineering focused on developer experience.
• Proficient scripting and programming skills in Python, Bash, Groovy, or similar.
• Hands-on experience with CI/CD tools (Jenkins, Github actions, Artifactory), source control systems (Git).
• Knowledge of Docker containerization and Kubernetes orchestration, including pod and cluster management.
• Skilled in root cause analysis, technical escalation management, and effective communication. Provide Escalation/Technical Support from Sunday-Thursday.

Desirable Requirements

• Experience using AI-driven automation tools to optimize CI/CD pipelines and improve incident response.
• Familiarity with AI-based monitoring, anomaly detection, and predictive analytics.

Benefits

• Opportunity to do the best work of your career and make a profound social impact.
• Grow your career with some of the best minds and most advanced tech in the industry.
• Work in a supportive environment that puts team members at the center.
• Commitment to equal employment opportunity and a discrimination-free workplace.