Support internal employees with IT issues and requests. Learn corporate IT environment while providing excellent customer service. Great entry point into enterprise IT.

Start your enterprise IT career as a Help Desk Support Technician! This role offers a unique opportunity to learn corporate IT infrastructure while supporting internal teams in a fast-paced technology company.

About the Position: You'll be part of the IT infrastructure team responsible for keeping our company's technology running smoothly. This entry-level position provides exposure to enterprise-level systems and professional IT practices.

Core Responsibilities:

• Respond to employee IT support requests via ticketing system
• Set up and configure new employee workstations
• Troubleshoot hardware and software issues
• Manage user accounts and permissions
• Support video conferencing and collaboration tools
• Assist with mobile device management
• Maintain IT inventory and asset tracking
• Create and update technical documentation

Enterprise Technologies You'll Learn:

• Active Directory and Azure AD
• Microsoft 365 administration
• VPN and remote access solutions
• Enterprise security software
• Network monitoring tools
• Backup and disaster recovery systems
• IT service management (ITSM) platforms
• Cloud infrastructure basics

Professional Development:

• Structured onboarding program
• Access to enterprise-level training platforms
• Certification exam vouchers
• Cross-training with other IT teams
• Quarterly skill assessments
• Mentorship from senior IT staff

Work Environment:

• Hybrid remote/in-office flexibility
• Modern office with collaborative spaces
• State-of-the-art technology and tools
• Regular team building activities
• Professional dress code
• Standard business hours with occasional on-call rotation

What Makes This Role Special:

• Exposure to enterprise-grade technology
• Opportunity to work with multiple IT disciplines
• Clear career progression within the company
• Professional development budget
• Networking with IT professionals
• Real impact on business operations

Ideal Candidate Profile: We're looking for motivated individuals who:

• Are eager to learn enterprise IT
• Have strong problem-solving skills
• Work well in a team environment
• Can handle multiple priorities
• Are detail-oriented and organized
• Have excellent communication skills

Career Advancement Opportunities: This position is a stepping stone to roles such as:

• Systems Administrator
• Network Engineer
• Security Analyst
• Cloud Engineer
• IT Manager

Our company promotes from within, and many help desk technicians have advanced to senior IT positions within 2-3 years.

• Professional communication skills
• Basic understanding of corporate IT
• Problem-solving abilities
• Team collaboration skills
• Willingness to learn enterprise systems

• Enterprise IT experience
• Hybrid work flexibility
• Professional development budget
• Certification support
• Career advancement opportunities
• Comprehensive benefits package