Manage and support IT infrastructure, troubleshoot technical issues, and communicate with international clients in a BPO environment.

About the Company

ANOLYTICS is a human-empowered automation company with a strong presence in the USA and a delivery center in Delhi NCR, India. The company specializes in helping customers innovate and scale by solving their day-to-day data needs. By combining a skilled on-demand workforce with Machine Learning, Artificial Intelligence, Technology, and eCommerce, ANOLYTICS develops high-quality data sets used to build and enhance cutting-edge business applications.

Role Overview

We are looking for an experienced IT Engineer to manage and support the company's IT infrastructure, troubleshoot technical issues, and ensure smooth day-to-day IT operations in a BPO environment. The ideal candidate possesses strong technical knowledge, excellent English communication skills, and the ability to communicate professionally with international clients over calls and emails.

Key Responsibilities

• Manage, monitor, and maintain IT infrastructure, including desktops, laptops, servers, networks, and other IT equipment.
• Provide technical support and troubleshoot hardware, software, network, and system-related issues.
• Handle IT support requests and resolve technical issues within defined timelines and service-level agreements (SLAs).
• Communicate with international clients over calls and emails to understand, investigate, and resolve technical issues.
• Provide clear and professional technical updates, troubleshooting guidance, and resolutions to clients.
• Manage user accounts, access permissions, system configurations, and IT security requirements.
• Monitor network connectivity, system performance, and infrastructure availability.
• Coordinate with internal IT teams, vendors, and other stakeholders to resolve complex technical issues.
• Maintain IT documentation, incident reports, and technical support records.
• Ensure compliance with company IT policies, data security standards, and operational procedures.

Tech Stack

The primary technologies used in this role include:

• Windows Operating Systems (desktop and server)
• Hardware troubleshooting (desktops, laptops, servers)
• Network infrastructure (switches, routers, firewalls)
• IT service management tools (ticketing systems)
• Remote desktop support tools
• Active Directory for user and access management
• Email and collaboration tools (Office 365, etc.)
• Basic scripting for automation (e.g., PowerShell)
• Knowledge of data security best practices

5 to 7 years of relevant experience in IT support or IT infrastructure, preferably in BPO or IT-enabled services. Strong knowledge of Windows OS, hardware troubleshooting, networking. Excellent verbal and written English communication skills. Ability to work in rotational shifts (including night shifts) and 6 days a week. Immediate joiners preferred. Candidates must reside within 15 km of Sector 2 or Sector 59, Noida.

Annual CTC of 6-7 LPA (approx. ₹50,000–₹60,000 per month). Opportunity to work with international clients in a growing automation company.