We are looking for a proactive and technically skilled AWS IT Support Engineer to manage and support our IT infrastructure, cloud applications, user access, and office technology environment. The ideal candidate should have hands-on experience in AWS IT support, identity and access management AWS IAM, SaaS administration, Microsoft 365, and troubleshooting enterprise applications.

About the Company

Workfall India is a dynamic technology services company focused on delivering cloud-native solutions, IT infrastructure management, and digital transformation services. With a strong emphasis on AWS-based environments, Workfall partners with enterprises to build secure, scalable, and efficient IT ecosystems. We foster a collaborative work culture that values technical excellence, continuous learning, and employee growth.

Role Overview

We are seeking an experienced IT Support Engineer to join our Bangalore-based team. This role combines cloud infrastructure support, identity and access management, SaaS administration, and end-user support. You will be responsible for ensuring seamless IT operations across our AWS cloud environment, Microsoft 365, and various enterprise applications. The ideal candidate thrives on solving complex technical challenges while maintaining a secure and compliant IT ecosystem. You will work closely with cross-functional teams to automate routine tasks, monitor system health, and support business continuity.

Key Responsibilities

• User Access & Identity Management: Create, configure, and manage user accounts across AWS, Microsoft 365, Jira, Active Directory, and other enterprise applications. Manage onboarding and offboarding, configure SSO integrations (SAML, OAuth2), and maintain documentation of access rights.
• SaaS Application Administration: Configure, deploy, and maintain platforms including AWS IAM/Billing/Organization, Jira, Microsoft 365, ServiceNow, Datadog, Google Workspace, Slack, and other collaboration tools. Monitor application health, licensing, and usage.
• Cloud & Infrastructure Support: Assist in managing AWS accounts, IAM users, permissions, and billing. Monitor cloud resources and maintain documentation of environments.
• IT Support & System Administration: Provide L1/L2 support for hardware, software, and networking. Install and configure Windows, macOS, laptops, printers, and peripherals. Troubleshoot LAN, Wi-Fi, VPN, DNS, and other connectivity issues.
• Network, Security & Authentication: Configure DNS records, email domains, SSL/TLS certificates, and domain verification. Support secure authentication mechanisms for SSO and identity federation.
• Backup, Recovery & Monitoring: Manage backup and restore procedures, monitor infrastructure with enterprise tools, investigate alerts, and perform root cause analysis.
• Automation & Scripting: Write Python or Node.js scripts for troubleshooting, log collection, report generation, and routine administrative tasks.
• IT Asset & Inventory Management: Maintain inventory of hardware and software licenses, track asset lifecycle, and support procurement.
• Security & Compliance: Enforce IT security policies, monitor access controls, identify vulnerabilities, and assist with audit preparation.

Tech Stack

• Cloud: AWS (IAM, EC2, S3, VPC, Billing, Organization)
• Identity: Active Directory, SSO (SAML, OAuth2), Microsoft 365, Google Workspace
• SaaS: Jira, ServiceNow, Datadog, Slack, GitHub/GitLab
• Scripting: Python, Node.js
• Networking: TCP/IP, DNS, DHCP, VPN, routers, switches, firewalls
• Security: SSL/TLS, SMTP, domain verification, certificate management
• Endpoint: Windows, macOS, MDM tools
• Monitoring & ITSM: Datadog, ServiceNow, ITIL practices

Bachelor's degree in Computer Science, Information Technology, or a related field. 4-5 years of experience in IT Support, System Administration, or IT Operations. Strong experience with Microsoft 365 administration. Experience managing Active Directory and Identity & Access Management (IAM). Hands-on experience with Jira administration and enterprise SaaS applications. Good understanding of AWS fundamentals, IAM, account management, and billing. Experience configuring Single Sign-On (SSO), SAML, and OAuth2 authentication. Knowledge of email systems, DNS, SSL/TLS certificates, and domain management. Strong troubleshooting skills across Windows, macOS, networking, and enterprise applications. Basic knowledge of networking concepts including TCP/IP, DNS, DHCP, VPN, routers, switches, and firewalls. Basic scripting skills in Python or Node.js for automation and troubleshooting. Strong documentation, analytical, and problem-solving skills. Excellent communication and stakeholder management abilities.

Health insurance, Provident Fund