Join our innovative team as an IT Support Engineer providing top-notch SaaS hardware and software support. Travel across India and ensure customer satisfaction with cutting-edge technology solutions.

About the Company

Europa Technosoft Pvt Ltd is a forward-thinking company dedicated to delivering exceptional SaaS-based solutions designed to empower various sectors, including enterprise, education, and government. We pride ourselves on our innovative technologies and are committed to ensuring customer success through effective support and training. As a trusted partner, we focus on helping our clients thrive in a rapidly changing technological landscape.

Role Overview

We are searching for a proactive IT Support Engineer to provide comprehensive installation, deployment, technical support, and maintenance for our hardware and software solutions. The ideal candidate will possess a strong technical aptitude and exceptional customer service skills, ensuring our solutions operate smoothly and effectively throughout their lifecycle. This role includes travel to client locations across India to facilitate installations, training, and ongoing support, contributing to a customer-friendly experience and satisfaction.

Key Responsibilities

• Install, configure, and commission company-provided hardware and SaaS software solutions at customer sites.
• Provide technical support to customers through various channels, including phone, email, remote access, and on-site visits.
• Diagnose and resolve hardware, software, configuration, and application-related issues.
• Activate and configure SaaS applications and user accounts, alongside managing customer environments.
• Conduct software upgrades, firmware updates, and regular product health checks.
• Collaborate with Development and Product teams to address complex technical challenges.
• Assist customers with onboarding and product usage, offering operational training as needed.
• Maintain comprehensive service reports, installation records, support tickets, and customer documentation.
• Ensure timely resolution of issues based on internal service standards.
• Travel to customer locations for installation, commissioning, maintenance, and technical support as required.

Tech Stack

• Technical Platforms: SaaS applications, Windows operating systems
• Tools: Remote support tools, ticketing systems
• Devices: Interactive Flat Panel Displays (IFPDs), OPS devices, Android-based systems
• Skills: Troubleshooting, configuration, firmware upgrades, software management.

Required Qualifications

Education
· B.Tech / B.E. / BCA / B.Sc. (Computer Science, Information Technology, Electronics, or related field)
OR
· Diploma in Computer Hardware, Electronics, Information Technology, or a related discipline.

Experience
· 1–3 years of experience in Technical Support, Product Support, Field Support, or Customer Support for hardware and software solutions.
· Freshers with strong technical aptitude and willingness to travel may also apply.

Required Technical Skills
· Strong understanding of Windows operating systems and common software applications.
· Ability to install, configure, and troubleshoot software applications and hardware devices.
· Basic understanding of cloud-based (SaaS) applications and web-based platforms.
· Familiarity with remote support tools and ticketing systems.
· Skills in identifying, troubleshooting, and resolving product-related issues efficiently.
· Knowledge of software installation, updates, licensing, and user management.
· Basic knowledge of firmware upgrades and device configuration.
· Experience with Interactive Flat Panel Displays (IFPDs), OPS devices, Android-based systems, or digital classroom solutions is an advantage.

Desired Skills

· Strong analytical and troubleshooting skills.
· Excellent customer service and communication skills.
· Capability to explain technical concepts to non-technical users.
· Good documentation and reporting skills.
· Positive attitude with a willingness to learn new technologies.
· Ability to work independently and collaboratively.

Additional Requirements

· Willingness to travel across India for installations and customer support.
· Flexibility to provide support outside normal business hours during critical customer requirements.

What We Offer

• Opportunity to work on innovative SaaS-based hardware and software solutions.
• Exposure to enterprise, education, and government technology projects.
• Continuous learning and professional growth.
• Supportive work environment with career advancement opportunities.