Join our team as a Key Accounts and Sales Manager, focusing on developing customer relationships and driving business growth in the logistics sector.

About the Company

Uniworld Logistics is a prominent player in the logistics industry, providing comprehensive freight forwarding solutions. With a strong commitment to customer satisfaction, we enable businesses to streamline their supply chains through efficient logistics management. Our Pune branch is focused on building a robust portfolio of key accounts to drive revenue growth and maintain satisfaction among our clients.

Role Overview

As a Key Accounts and Sales Manager, you will be an essential member of our team at the Pune branch. Your primary responsibility will be to manage and develop key customer accounts, ensuring strong relationships and satisfaction to foster business growth. You will act as a bridge between our clients and internal operations, facilitating seamless service delivery and client engagement. Your role will be crucial to achieving our revenue targets and maintaining high standards of service excellence.

Key Responsibilities

• Manage and maintain assigned key account customers for the Pune branch.
• Develop and nurture strong relationships with key decision-makers and stakeholders.
• Identify opportunities to increase business from existing customers and acquire new key accounts.
• Ensure prompt resolution of customer queries and service-related issues by coordinating with internal teams.
• Collaborate with Operations, Customer Service, Finance, and Commercial teams to ensure seamless execution of services.
• Regularly monitor customer satisfaction and strive for service excellence.
• Conduct periodic reviews of customer performance and present insights to drive improvement.
• Oversee timely collections and manage outstanding receivables efficiently.
• Prepare and submit reports on customer performance and management information systems (MIS).
• Achieve assigned revenue and Gross Profit (GP) targets.

Tech Stack

• Freight Forwarding Products: Air Freight, Ocean Freight, Customs Clearance, Transportation, Warehousing & Contract Logistics.
• Tools: Management Information Systems (MIS) for reporting and performance tracking.

Requirements

• Education: Graduate in any discipline (Mandatory).
• Experience: Minimum 5 years of experience in Freight Forwarding / Logistics.
• Skills:
  • Excellent communication and interpersonal skills.
  • Strong customer relationship and negotiation skills.
  • Good knowledge of all Freight Forwarding products (Air Freight, Ocean Freight, Customs Clearance, Transportation, Warehousing & Contract Logistics).
  • Ability to coordinate effectively with cross-functional teams.
• Preferred Experience:
  • Experience in handling Key Accounts and Corporate Customers.
  • Good understanding of pricing, operations, and customer service.

Benefits

• Cell phone reimbursement
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund