Seeking an experienced Lead Desktop Engineer to provide servicing and support for hardware/software issues, inventory management, and user accounts.
Full Details
About the Company\nNeurealm is a pioneering organization in the IT services sector, known for its commitment to providing exceptional support and technological solutions to its clients. With a focus on innovation and customer satisfaction, we invest in our workforce and technology to deliver top-notch services. \n\n## Role Overview\nWe are looking for a proactive and experienced Lead Desktop Engineer to join our dynamic team. In this role, you will be responsible for ensuring that all technical issues related to hardware and software are addressed promptly, facilitating smooth operations for our end-users. Your desk-side support will be instrumental in maintaining high levels of customer satisfaction across the organization. You will also play a critical role in managing inventory and contributing to the knowledge base of the company. \n\n## Key Responsibilities\n- Respond to user requests for service, troubleshoot incidents and problems, and develop appropriate solutions.\n- Perform minor repairs on equipment and arrange for other service requirements as necessary.\n- Troubleshoot and resolve hardware and software issues effectively, ensuring minimal disruption for users.\n- Manage inventory for all desktop equipment, ensuring that assets are tracked and maintained.\n- Provide deskside and white glove support to users, addressing their unique needs with professionalism.\n- Utilize ITSM tools to efficiently manage day-to-day incidents and service requests.\n- Install and support Microsoft Office applications, Office 365, and any other necessary approved software.\n- Conduct basic troubleshooting for PC, network, and mobility issues to ensure seamless user operations.\n- Assist in creating, editing, and maintaining user accounts, permissions, and passwords in Office 365/Azure\n- Collaborate with Service Delivery and L3 Senior Engineers to resolve complex incidents and requests.\n- Identify areas for process improvement, proactively suggesting enhancements to workflows and procedures.\n- Contribute to the Knowledge Base by creating and updating content aligned with the company's guidelines.\n- Develop and maintain user guides, ensuring they are current and accessible. \n\n## Tech Stack\n- Windows 10\n- Windows 11\n- Active Directory (AD)\n- Azure Active Directory (AAD)\n- Microsoft Office 365\n- Intune (preferred)\n- ITSM Tools \n\n### Location\nChennai, Tamil Nadu, India\n\n### Salary\n₹83,333 - ₹1,16,667 per month
Requirements
8-10 years of experience in IT support or desktop engineering\n- Proficient in troubleshooting hardware and software issues with laptops and tablets\n- Knowledge of Active Directory (AD), Azure Active Directory (AAD), Windows 10, and 11\n- Experience with Intune is a plus\n- Familiarity with inventory management practices\n- Proven experience in deskside and white glove support\n- Ability to manage day-to-day incidents and service requests using ITSM tools\n- Proficient in installing and supporting Microsoft Office applications and Office 365 software\n- Basic troubleshooting skills for PC, network, and mobility devices\n- Experience in managing user accounts, permissions, and passwords in Office 365/Azure\n- Strong communication skills and the ability to work collaboratively with senior engineers and service delivery teams\n- Proactive approach to identifying problems and improving processes\n- Ability to contribute to knowledge base content and maintain user guides as necessary.
Benefits
Competitive salary package\n- Opportunities for professional development and training\n- Health and wellness benefits\n- Flexible working environment\n- Work-life balance initiatives\n- Supportive team and company culture