About the Company
Contiem, Inc. is a global provider of software and services that help clients create, manage, and deliver high-value content such as technical documentation, eLearning, online help, visualizations, and training materials. Headquartered in Annapolis, MD, the company has additional locations in Sutton, UK; Chennai, India; and Sydney, Australia. Contiem's elite team works closely with clients to assess, optimize, and transform their content operations. They support clients in 40 countries across industries including Government, Aerospace, Publishing, Consumer Products, Healthcare, Industrial, Technology, and Financial Services. Contiem challenges the status quo by delivering effective content solutions and services that empower organizations to achieve their business objectives.
Role Overview
Contiem is seeking a highly skilled and experienced Lead/Senior SQA Analyst to join their team and support testing for Web, Desktop, and mobile applications. As a Senior SQA Analyst, you will play a critical role in ensuring the quality, reliability, and usability of their documentation tools. Your primary responsibility is to design, execute, and maintain testing strategies and test cases to validate the functionality and performance of their software applications. This is a senior individual contributor role that also involves technical leadership and mentoring.
Key Responsibilities
- Own end-to-end quality of releases through comprehensive test planning, execution, and risk assessment.
- Define and drive test strategies, quality standards, risk-based testing approaches, and release readiness criteria across multiple product areas.
- Act as a technical escalation point; mentor colleagues on test case design, automation frameworks, and QA best practices.
- Collaborate with Product Management, Engineering, and Professional Services teams to influence product quality decisions.
- Conduct root cause analysis, track defect metrics, and drive continuous process improvements.
- Participate in release retrospectives, providing actionable testing insights.
- Champion quality advocacy across teams, ensuring adherence to standards and compliance requirements.
- Analyze requirements and user stories to identify gaps and risks; design targeted test plans.
- Execute manual and automated tests across web, Windows desktop, mobile (iOS/Android), APIs, databases, and XML content.
- Validate XML against schemas/DTDs (e.g., S1000D, DITA, custom) to ensure product compliance.
- Perform accessibility testing (WCAG & EAA), performance testing (JMeter), functional, regression, and exploratory testing.
- Architect and optimize scalable automation frameworks like Playwright and Selenium.
- Implement Power Automate flows to streamline testing workflows.
- Integrate and maintain automation within Azure DevOps CI/CD pipelines.
- Maintain test data management strategies.
- Assist in expanding automated coverage across UI, API, workflow, and data validation layers.
- Develop automation approaches for XML validation, publishing verification, and content quality checks.
- Design and execute comprehensive test plans for enterprise content management solutions.
- Validate complex XML based structured authoring, review, approval, and publishing workflows.
- Test automated workflows including content creation, reuse, versioning, branching, localization, metadata management, and publication.
- Perform validation of XML-based content processing pipelines.
- Verify XML structures, metadata, key references, conrefs, and content reuse mechanisms.
- Conduct output fidelity testing across PDF, HTML, WebHelp, and other formats.
- Test both relational and NoSQL data architectures.
- Develop and execute XQuery-based validation scripts.
- Design and execute API testing for REST, GraphML, MCP and SOAP services.
- Validate API and application integrations with authoring tools, publishing engines, translation management systems, and more.
- Test webhook-based integrations and event-driven workflows.
- Perform end-to-end validation across integrated platforms.
- Validate system performance under realistic content processing workloads.
- Identify bottlenecks across application, database, and integration layers.
- Partner closely with global developers, technical writers, product managers, and QA teams.
- Document results and issues in Jira with detailed repro steps, severity levels, and acceptance criteria.
- Support multiple projects simultaneously while maintaining sprint velocity and meeting deadlines.
Tech Stack
- Testing Tools & Frameworks: Playwright (JS/TS), Selenium, JMeter, Power Automate
- CI/CD & Project Management: Azure DevOps, Jira
- Databases: Relational (SQL), NoSQL (MarkLogic), XML databases
- APIs: REST, SOAP, GraphML, MCP
- XML Technologies: DITA, S1000D, XQuery, XSLT, XML Schema/DTD
- Version Control: Git
- Cloud & Containerization: AWS/Azure, Docker/Kubernetes (preferred)
- Accessibility: WCAG & EAA compliance
- Security: OWASP (preferred)
- Development: JavaScript/TypeScript, C# (implied from Power Automate/Windows desktop testing)
- Other: Power Automate for workflow automation