Responsible for configuration management, incident handling, and maintenance of production network hardware and software including Cisco Wireless, routers, switches, and firewalls. Provide L1 support for wireless infrastructure and ensure high availability.

About the Company

Dixit Infotech Services Pvt. Ltd. is one of India’s leading information technology service integrators and solution providers. With a legacy of 45 years, the company is a fast-paced, dynamic organization known for being customer-centric and forward-thinking. They employ over 800 professionals across 41 service locations and 5 offices in India, offering comprehensive services including infrastructure management, cloud computing, data storage, backup and security, unified communication, enterprise mobility, and more. Partnering with major OEMs, Dixit Infotech also delivers Managed Print Services, AMC and FMS, Device-as-a-Service, structured cabling, and surveillance solutions.

Role Overview

We are seeking an experienced Network Engineer L1 to join our team in Mumbai. This role focuses on the configuration management and maintenance of production network hardware and software, including routers, switches, firewalls, SD-Access (SDA) networks, Cisco ISE, wireless infrastructure, and Wi-Fi access points. The ideal candidate will have a strong background in Cisco wireless LAN controllers, Cisco Prime, and Wi-Fi connectivity troubleshooting. You will be responsible for ensuring the network's availability, performance, and security through proactive monitoring, patching, and incident management. Additionally, you will collaborate with cross-functional teams and external vendors to maintain operational excellence.

Key Responsibilities

• Perform configuration management for production network devices (routers, switches, firewalls, SDA, ISE, wireless infrastructure, Wi-Fi APs)
• Maintain appropriate software versions, patches, firmware, and backups across all devices
• Manage incidents, problems, access, changes, provisioning, and recovery
• Conduct health monitoring, performance reporting, and capacity management
• Provide trend analysis and recommendations for continuous improvement
• Create and maintain wireless heat maps using Cisco Prime for health and performance
• Support planned and unplanned outages; participate in DR drills
• Update procedural handbooks and knowledge base articles
• Manage team members and internal/external stakeholders
• Ensure quarterly audits of administrative accounts
• Coordinate with vendors and OEMs for issue resolution
• Prepare RCAs for major incidents and maintain infrastructure documentation

Tech Stack

• Cisco – Routers, Switches, Firewalls, Wireless LAN Controllers, Prime, ISE, MSE, SD-Access
• Wireless – Wi-Fi Access Points, Mobility Service Engine (MSE)
• Network Management – QoS, compression, policy configuration, bandwidth utilization analysis, device availability reporting
• Tools – Incident/Problem/Change Management systems, backup management software, WAN Acceleration devices
• Procedures – SOPs, KBase, DR planning, capacity and availability management

5-10 years of experience in network management, hands-on with Cisco Wireless LAN controllers, Cisco Prime, Wi-Fi connectivity troubleshooting, device configuration management, backup management, and incident/problem/change management. Good-to-have: Cisco ISE and MSE knowledge.

Opportunity to work with a leading IT infrastructure company, exposure to enterprise-level Cisco environments, and career growth in network engineering.