Manage daily operations of a premium Zeiss Vision Center, lead sales teams, advise on luxury eyewear, and ensure excellent customer service in Bangalore.

About the Company Lensight India Pvt Ltd is an established player in the Indian optical retail space, operating premium retail stores under the brand "Zeiss Vision Center by Cavolin". With a focus on providing world-class vision care and high-end eyewear, the company combines advanced Zeiss optical technology with curated luxury frame collections. Their outlets are designed to offer a personalized, expert-led shopping experience, ensuring customer satisfaction through professional dispensing and premium product advisory. As part of a growing network, Lensight India emphasizes quality, accuracy, and customer-centric service.

Role Overview We are seeking an experienced Optical Store Manager to lead the daily operations of our Zeiss Vision Center located in J.P. Nagar, Bangalore. This is a hands-on, customer-facing role requiring deep expertise in optical retail, specifically in advising on luxury frames and premium Zeiss lenses. The ideal candidate will possess a minimum of 5 years in the optical industry, with at least 2 years managing a retail optical chain store. You will be responsible for driving sales, maintaining inventory, ensuring excellent customer service, and managing all in-store processes including invoicing, reporting, and marketing. The role demands full-time presence at the store location, commuting daily to J.P. Nagar.

Key Responsibilities

• Greet customers, assess their vision needs, and recommend an eye test when necessary.
• Guide customers in selecting frames that match their prescription, facial features, and style preferences.
• Advise on lens types, coatings, and materials based on the customer’s visual requirements, prescription, and frame choice.
• Perform accurate measurements for spectacle dispensing, including pupillary distance and fitting heights.
• Maintain store cleanliness, visual merchandising, and product arrangement to enhance the shopping experience.
• Handle customer calls, answer queries, and provide post-sales support.
• Manage store inventory, replenish supplies, and coordinate orders with Head Office.
• Generate customer invoices and daily/weekly sales reports using computer systems.
• Maintain all MIS reports accurately and on time.
• Demonstrate in-depth knowledge of luxury frame brands and premium Zeiss lenses to upsell effectively.
• Drive offline and digital marketing initiatives for the store, including social media promotions and local outreach.
• Proactively follow up with customers to remind them of services, eye test appointments, and promotional offers.
• Ensure the store achieves sales targets and provides a premium service experience.

Tech Stack

• Point of Sale (POS) Systems: For invoicing and billing.
• Inventory Management Software: For stock tracking, ordering, and replenishment.
• CRM Tools: For customer follow-ups and service reminders.
• Microsoft Office Suite: Excel for sales reports and MIS generation.
• Digital Marketing Platforms: Social media channels (Facebook, Instagram) for store promotions.
• Communication Tools: Phone and email for customer interactions.

Minimum 5 years of experience in the optical industry. Minimum 2 years experience as a store manager in an optical retail chain store. Excellent communication skills. Ability to work in a team. Good reading and writing skills.

Health insurance, Free Spectacles, Attractive sales incentives