Oversee complete in-store operations of India's largest musical instrument retailer, driving sales, customer experience, inventory control, and team supervision with a focus on musical instruments and pro audio products.

About the Company

Bajaao.com (Bajaao) is India's largest online retailer for musical instruments and pro audio equipment. Founded in 2005 by Ashutosh Pande, the company operates a 4,000 sq. ft. flagship store and jamroom in Mumbai, a store in Guwahati, and now expanding into Bangalore and Chennai. With over 5,000 products from 200+ brands and 350,000+ satisfied customers, Bajaao serves a monthly online audience of 800K+ sessions. The company culture is built around musicians hiring musicians — most team members are drummers, producers, bassists, and audio engineers — ensuring deep product knowledge and a passion for music.

Role Overview

The Retail Store Manager is responsible for overseeing the complete in-store operations of Bajaao's physical retail outlet. This role combines sales leadership, customer experience management, inventory control, and team supervision, with a strong focus on musical instruments and pro audio products. The objective is to drive revenue, ensure high customer satisfaction, and maintain brand standards, while building a knowledgeable and performance-driven store team.

Key Responsibilities

• Drive store sales targets through effective customer engagement and conversion strategies.
• Assist customers in-store with product selection, demos, and purchase decisions across musical instruments and pro audio equipment.
• Manage inventory levels, stock replenishment, and product displays to ensure availability and presentation standards.
• Supervise and train store team members on product knowledge, sales techniques, and customer service.
• Handle daily store operations including opening/closing procedures, cash management, and reporting.
• Build relationships with local musicians, schools, studios, and event organizers to drive footfall and repeat business.
• Maintain the store environment to reflect the brand's premium experience, including demo areas and gear displays.
• Analyze sales data and customer feedback to recommend product assortment and promotional strategies.
• Coordinate with the e-commerce team for omnichannel fulfillment and click-and-collect services.

Tech Stack

The role involves using or overseeing the following technologies and digital tools:

• POS (Point of Sale) systems for transactions and inventory management.
• Inventory management software (likely ERP or cloud-based stock tracking).
• Familiarity with Digital Audio Workstations (DAWs) such as Ableton Live, Pro Tools, Logic Pro, or FL Studio for product demonstrations and customer engagement.
• Audio interfaces and plugin knowledge (e.g., iZotope, Native Instruments, Waves) for tone-matching and demos.
• E-commerce platform awareness (Bajaao.com's website) for omnichannel operations.
• CRM tools for customer relationship management and sales tracking.
• Collaboration tools like Slack, email, and possibly Google Workspace for team communication.

0-2 years of experience in retail or store management, preferably in musical instruments or consumer electronics. Strong knowledge of musical instruments and pro audio gear is essential. Familiarity with DAWs (Digital Audio Workstations), audio interfaces, and plugins is an added advantage.

Work in a music-centric environment with access to gear (cymbal tree, mic comparison booth, keyboard floor). Be part of a team of musicians and audio engineers. Opportunity to work with 200+ global brands and a large customer base. Invested in training, certifications, and career paths into product, servicing, and B2B audio.