Senior Technical Support Engineer at Kong in Bangalore. Hybrid role supporting API and AI gateway technologies. Resolve complex technical issues, collaborate with engineers, and mentor teammates.

About the Company

Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic on any model, any cloud. With a strong focus on innovation and customer success, Kong is at the forefront of the API revolution, empowering developers and enterprises worldwide. Headquartered in the United States, Kong has a significant presence in Bangalore, India, where the Customer Reliability Engineering team operates.

Role Overview

We are seeking a Senior Technical Support Engineer to join our Technical Support Engineering (TSE) team in Bangalore. This is a hands-on, customer-facing role where you will assist Kong customers in resolving complex technical issues in production and pre-production environments. You will work at a hectic, fast-paced startup atmosphere, collaborating with top developers globally to implement Kong Products and Technologies, including our API Gateway and AI Gateway solutions. This hybrid role requires 3 days per week in the Bangalore office and 2 days remote, with work hours aligned to EMEA or US Eastern business hours. If you are a voracious learner who loves solving technical mysteries and building relationships with smart customers and teammates, this role offers real ownership and huge impact.

Key Responsibilities

• Lead the investigation of complex technical puzzles, working collaboratively to understand and resolve customer issues via live troubleshooting calls and emails in an enterprise environment.
• Provide expert guidance on implementing Kong’s API Gateway and AI Gateway solutions, including RESTful APIs, HTTP, cloud technologies, containers, and cluster deployment tools.
• Create knowledge articles and documentation to complement existing resources, enabling customers to better understand product use cases.
• Work closely with engineering and product teams by providing real-time feedback about product performance, customer needs, and improvement opportunities.
• Collaborate with other customer-facing teams (Education, Technical Account Managers, CSMs, and Professional Services) to ensure seamless customer experiences.
• Participate in driving innovation within the support team, the company, and our customers by looking for better ways to perform work, improve tools, and raise the bar on service delivery to Global 5000 customers.
• Provide technical mentorship to other team members and contribute to ad hoc projects as needed.

Tech Stack

• RESTful APIs & REST
• HTTP / Web architectures
• Cloud technologies: Docker, Docker Swarm, Kubernetes, cluster deployment and management
• Scripting and coding: GoLang (bonus), Lua (bonus), Perl, Ruby, Shell
• Operating systems: Linux/Unix-type systems
• Networking: DNS, HTTP
• Databases (familiarity)
• API Gateways (Kong specific)
• Troubleshooting and debugging tools

Why Join Kong?

You will be part of a company that is defining the connectivity layer for AI, working with cutting-edge technologies, and serving the world’s largest enterprises. You will have the opportunity to grow your career through mentorship, innovation, and direct impact on customer success.

If you don’t think you meet all of the criteria but are still interested, please apply. Nobody checks every box – we’re looking for particularly strong candidates in a few areas.

3+ years of experience in a customer-facing technical role. Strong problem-solving skills, ability to build relationships, and a growth mindset. Proficiency in RESTful APIs, HTTP, cloud technologies, containers (Docker, Kubernetes), and web architectures. Bonus: Familiarity with DNS, Linux/Unix, databases, GoLang, Lua, and scripting languages (Perl, Ruby, Shell).

Full-time, on-site in Bangalore, India. Hybrid work model (3 days office/2 days home). Opportunity to work with leading-edge API and AI gateway technologies. Mentorship, innovation, and collaboration with global customers.