Senior Technical Writer responsible for creating user-focused documentation, managing content lifecycle, and collaborating with cross-functional teams to support Spin.AI and Revyz SaaS products.

About the Company

Spin.AI is the parent company of Revyz, both fast-growing B2B SaaS companies focused on cloud data protection, enterprise cybersecurity, and automated data management. Spin.AI provides an all-in-one SaaS security platform called SpinOne that secures mission-critical data across Google Workspace, Microsoft 365, Salesforce, and Slack. Revyz operates as a specialized subsidiary within Spin.AI, offering a data security and compliance platform built specifically for the Atlassian ecosystem, including Jira Software, Jira Service Management, and Confluence Cloud. Recognized by Gartner, Forrester, and G2, Spin.AI has been named one of America's Best Startup Employers by Forbes for three consecutive years (2024-2026) and has been listed on the Inc. 5000 list.

Role Overview

We are seeking a Senior Technical Writer to join our team in Pune, India. In this role, you will bridge the gap between complex engineering concepts and compelling, educational content for our SaaS products. You will work closely with engineering, product marketing, and customer enablement to create resources that accelerate users from novice to power user. Your goal is to build a modern documentation infrastructure that drives platform adoption and builds brand trust across technical communities. You will author high-quality user guides, support documentation, and tutorials that empower both internal teams and external customers to maximize product value.

Key Responsibilities

• Develop and maintain clear, concise, and user-focused technical documentation for support pages, including user guides, release notes, knowledge base articles, process documentation, and troubleshooting FAQs.
• Manage the end-to-end documentation lifecycle, including information architecture, version control, content structures, and regular audits to ensure accuracy as software evolves.
• Collaborate with software engineers, product managers, QA teams, customer success, and marketing to gather and validate highly technical information.
• Participate actively in Agile/Scrum ceremonies and use tracking tools like Jira and Confluence to align documentation deliverables with product release schedules.
• Build interactive client aids beyond traditional documentation, such as scripting and recording simple product walkthroughs, use case demos, or guided tours (using tools like Loom) to assist with user onboarding and adoption.
• Create educational materials and documentation for product certification programs.

Tech Stack

• Jira
• Confluence
• Loom (or similar screen-capture tools)
• Google Workspace
• Microsoft 365
• Salesforce
• Slack
• Atlassian ecosystem (Jira Software, Jira Service Management, Confluence Cloud)
• SaaS Security Posture Management (SSPM)
• Cybersecurity and data protection workflows

• Bachelor's degree in Technical Communication, English, Computer Science, Engineering, or related technical field
• 3+ years of professional technical writing experience in B2B SaaS
• Hands-on experience with Jira and Confluence for documentation and project tracking
• Exceptional written communication, editing, and proofreading skills
• Familiarity with visual creation or screen-capture tools (e.g., Loom)
• Proven experience documenting end-to-end workflows, APIs, and system interactions
• A portfolio of writing samples (user guides, technical blogs, or documentation)
• Nice-to-have: Familiarity with Salesforce and Slack; conceptual understanding of SSPM and cybersecurity

• Competitive salary base
• Medical insurance
• Amazing Team Buildings
• Conferences, training, and other events