Act as the technical bridge between product and customers, delivering bespoke demos and driving SaaS adoption for MSPs and IT teams.

About the Company

SuperOps is an AI-native platform for modern IT management, unifying PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) into a single, agent-first system. The platform enables IT teams and MSPs (Managed Service Providers) to run and scale their operations with dramatically less manual effort. Backed by Addition Partners, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners, SuperOps operates with the intensity and speed of a venture-funded startup where every decision shapes the company’s trajectory. The team values transparency, ownership, and cross-functional collaboration, making it a dynamic environment for early-stage professionals.

Role Overview

As a Solution Engineer (Presales), you will serve as the technical bridge between SuperOps’ product and its prospects. Working closely with regional sales teams, you will own the technical sales cycle—from discovery and demos to proof-of-concept and onboarding. This role is ideal for someone with strong communication skills and a passion for solving customer problems through technology. You will be expected to prepare and deliver compelling product demonstrations that resonate with diverse audiences, respond to technical RFPs, and provide tailored training to ensure seamless adoption. The role operates on a US night shift (IST night) to align with North American client time zones.

Key Responsibilities

• Work with regional sales teams to convert prospects into customers.
• Prepare and deliver bespoke technical product demonstrations at client meetings, webinars, and customer events, using storyline-driven approaches that resonate with the target audience.
• Deliver product messaging that highlights SuperOps’ value proposition through whiteboard sessions, slide presentations, proof-of-concept management, and RFP response documents.
• Respond to a wide range of functional and technical customer questions and requirements.
• Execute methodically following a structured onboarding plan tailored to each customer’s needs.
• Provide product training and best practices to ensure seamless customer adoption.
• Collect, assess, and convey different customer requirements to central product management, acting as the voice of the customer.
• Become an advocate for the brand, actively promoting product solutions and services to prospects, potential/existing customers, and partners.
• Collaborate with internal organizations (sales, product management, and client services) to achieve sales goals.

Tech Stack

• PSA & RMM Platforms – working knowledge of IT management tools (e.g., ConnectWise, Datto, Kaseya)
• SaaS Solutions – experience with cloud-based software delivery models
• Networking – foundational understanding of TCP/IP, DNS, firewalls, VPNs
• Presentation Tools – proficiency with slide decks, whiteboarding, and live demo environments
• CRM/Deal Management – familiarity with tools like Salesforce, HubSpot, or similar
• APIs & Integrations – ability to understand and explain API-driven integrations
• Operating Systems – Windows, macOS, Linux (basic administration)

Location

Chennai, India

Minimum 3 years in Solution Engineering or a technical role; excellent presentation and soft skills; ability to work cross-functionally; strong time management; knowledge of networking is a plus; Bachelor's degree required (B.S. in Information Systems or Computer Science preferred); prior SaaS knowledge is an advantage; flexibility to work US night shift.

Work with a fast-growing, venture-backed AI-native platform; high autonomy and impact in a collaborative startup culture; exposure to product management and global sales teams; opportunity to influence product roadmap.