Drive transaction revenue growth and retention for iServeU's strategic fintech clients in Mumbai. Manage a portfolio of high-value accounts, own renewal negotiations, and collaborate with product and engineering teams to expand product adoption.

About the Company

iServeU is a modern banking infrastructure provider operating across the APAC region, empowering financial enterprises with embedded fintech solutions. Certified as a partner with the National Payment Corporation of India (NPCI) and VISA for multiple products, iServeU delivers a cloud-native, microservices-enabled, distributed platform featuring over 5,000 possible product configurations via a low-code/no-code interface. The platform processes around 2,500 transactions per second using distributed and auto-scaling technologies like Kubernetes. With a customer base including fintech startups, top-tier private banks, and PSU banks, iServeU operates across five countries, enabling over 20 banks and 250+ enterprises. The company has raised $8 million in funding and employs 500+ people, with over 80% in technology roles, spread across offices in Bhubaneswar, Bangalore, and Delhi.

Role Overview

We are seeking a Strategic Account Manager to drive transaction revenue growth, product adoption, and client retention within the payments and fintech ecosystem. This role is critical for managing the largest, most complex accounts, ensuring revenue expansion beyond minimum guarantees, and protecting existing transaction volumes. The ideal candidate will combine deep payments industry knowledge with consultative selling and data-driven account management to deliver measurable business outcomes in the first year.

Key Responsibilities

• Grow Transaction Revenue: Own net transaction-revenue growth targets for the assigned portfolio; develop and execute written account growth plans for each client. Drive product adoption and live transaction volumes across issuing, acquiring, agency/BC banking, and BBPS/Bharat Connect stacks. Identify accounts operating at minimum-guarantee floors and convert them into overage revenue. Cross-sell and expand iServeU's product footprint within existing clients.
• Protect and Recover Revenue: Partner with Solutions/Technical Account Managers and engineering to monitor transaction success rates, diagnose technical decline/leakage, and recover lost transaction revenue. Work with the revenue analyst team to maintain a live account-level view of volumes, MG utilization, and leakage.
• Own the Relationship and Renewals: Run structured Quarterly Business Reviews (QBRs) with client product, operations, and CXO stakeholders. Own renewals and MG re-negotiations, backed by usage and value data. Serve as the senior commercial point of contact for your accounts.
• Cross-Functional Collaboration: Interlock with product and engineering on roadmap needs, integrations, and revenue-recovery fixes surfaced by accounts. Feed market and competitive intelligence back into product and pricing teams.

Success Measures (First 12 Months)

• Net transaction-revenue growth across the assigned portfolio.
• Transaction volume growth by product.
• Product cross-sell/attach rate within existing accounts.
• Success-rate/technical-decline recovery.
• Net revenue retention (churn protection).

Tech Stack

• Platform: Cloud-native, microservices architecture (1,200+ microservices), low-code/no-code interface, Kubernetes (K8s) for auto-scaling.
• Payment Rails: NPCI (IMPS, UPI, NACH, BBPS, Bharat Connect), VISA card schemes, issuing and acquiring stacks, settlement and reconciliation systems.
• Integration: RESTful APIs, data exchange with client product and technology teams, transaction lifecycle management (decline codes, success rates, transaction monitoring).
• Tools: Revenue analytics dashboards, account planning software, CRM systems (likely Salesforce), collaboration tools (Slack, Jira, Confluence).

Qualifications

• 5–9 years of experience in payments, fintech, or BFSI, managing enterprise/strategic accounts with a clear revenue-expansion mandate.
• Working knowledge of the transaction lifecycle: settlement, reconciliation, decline/response codes, NPCI and card-scheme rails and mandates.
• Comfortable holding data- and API-level conversations with client product and technology teams; coding not required but deep functional understanding is essential.
• Consultative selling ability and credibility with senior (CXO-level) client stakeholders.

5–9 years in payments, fintech, or BFSI managing enterprise/strategic accounts with a revenue-expansion mandate. Working knowledge of transaction lifecycle (settlement, reconciliation, decline/response codes, NPCI and card-scheme rails). Ability to hold data- and API-level conversations with client product and technology teams. Consultative selling and CXO-level credibility.

Not specified