Seeking a proactive Technical Support Engineer to provide top-notch support for Web-Email Hosting, Domain Registrations, and more. Fresh graduates with basic Linux/Windows and networking knowledge are welcome.

About the Company

Vertoz (NSEI: VERTOZ) is an AI-powered MadTech and CloudTech Platform that provides digital advertising, marketing, monetization, digital identity, and cloud infrastructure solutions. The company serves businesses, digital marketers, advertising agencies, digital publishers, cloud providers, and technology companies. With a strong international presence and a culture of innovation, Vertoz offers a dynamic work environment where employees can grow and make an impact.

Role Overview

We are looking for a proactive and detail-oriented Technical Support Engineer to join our team. This role involves providing top-notch technical support for our products and services, including Web-Email Hosting, Domain Name Registrations, and more. As a Technical Support Engineer, you will be the first line of defense for our customers, ensuring their technical issues are resolved quickly and effectively. You will work closely with internal technical teams and continuously develop your skills in a fast-paced tech environment.

Key Responsibilities

• Handle customer technical queries through tickets, email, and phone.
• Troubleshoot server, hosting, email, DNS, networking, and connectivity issues.
• Analyze basic logs, error messages, and system alerts.
• Resolve issues within defined SLAs or escalate them appropriately.
• Document troubleshooting steps and resolutions.
• Coordinate with internal technical teams when required.
• Continuously develop technical knowledge and troubleshooting skills.

Tech Stack

• Linux/Windows operating systems
• DNS, TCP/IP, email protocols
• Web hosting technologies
• Networking fundamentals
• System logs and error analysis tools
• Ticketing systems (e.g., Zendesk, Jira Service Desk) - implied

BscIT, Computer Science, Engineer or equivalent 0–6 months of experience; freshers with relevant technical knowledge are welcome. Basic knowledge of Linux/Windows and networking fundamentals. Understanding DNS, TCP/IP, email protocols, and web hosting. Good analytical and problem-solving skills. Good verbal and written communication. Willingness to work in rotational shifts, if required. Strong willingness to learn and take ownership of customer issues.

•No dress codes •Flexible working hours •5 days working •24 Annual Leaves •International Presence •Celebrations •Team outings